SME: Not Only for Rocket Scientists
By Mark Stair

SME: Service Management Enterprise from High 5 Software (High5) is easy to use and doesn’t require you to be a “rocket scientist”. However, SME also works if you are a rocket scientist!

Microsoft SQL Server 2008 Reporting Services Report Builder 2.0 for SME
By Mark Stair

Microsoft recently released a new tool for building reports. Since SME: Service Management Enterprise works with SQL Server 2008, this tool works great with SME. This tool look very promising on our initial evaluation. Here are some key points:

SME and QuickBooks Integration
By Mark Stair

After 19 years in business and over 6 years of having QuickBooks integration, we finally integrated SME and QuickBooks for our operations. Why did we take so long to integrate? Well, previously we didn’t require integration since we relied on SME for all business reporting and separately used Quicken and then QuickBooks for accounting integration. However, we decided to implement QuickBooks credit card processing and billing solutions and required integration of invoices to QuickBooks.

QuickBooks Merchant and Billing Solutions
By Mark Stair

You can make it easier and faster for customers to pay invoices using SME, QuickBooks, QuickBooks Credit Card processing, and QuickBooks Billing solutions. We implemented this solution at High 5 Software and its working great.

Business Email and Collaboration
By Mark Stair

Exchange is a pain to manage and administer. Does it really have to be so hard to manage email for an organization?

Necessity For SME Backups
By Mark Stair

It's critical to backup SME on a daily basis since SME contains your business information. Backing up SME data is not an option, it's a necessity!

IMPORTANT NOTE: SME uses Microsoft SQL Server, which can NOT be backed up like a file because SQL Server locks the database file. SME database file MUST be backed up using SQL Server backup tools. Most backup programs can handle SQL Server backups. SME also has facilities to backup the SQL Server to zip file.

Record Sales in Troubled Economic Times as High 5 Software Proves Value & ROI in Service Management Software
By Scott Wasserman

So where have field service companies turned to in this rough economic time? According to High 5 Software's record sales last month, field service companies are finding the value in service management software. High 5 Software gives companies a cost effective solution by boosting efficiency and productivity and assisting the work flow for customer service history, scheduling and work orders.

Multiple Dimensions of Inventory Management
By Mark Stair

Inventory management can be simple or complicated. As you want to manage and control more aspects of inventory the complexity can rise quickly. Let’s give a few examples from simple (no) inventory management to the most complete and complex inventory management.

Is SME an ERP?
By Mark Stair

SME has gotten to be such a great solution for service companies, that we recently asked ourselves “Is SME an ERP system”? Just like any interesting question, it really made us think…
First we had to ask, what is the definition of an ERP system? So of course we jump over to wiki http://en.wikipedia.org/wiki/Enterprise_resource_planning to get the definition. Here are a couple key points:

People and Parts for Service Management
By Mark Stair

There are many different software products in the market that handle service dispatch and many other products that handle inventory management. However, an efficient service management company needs to efficiently manage both people AND parts.
The people are the field technicians doing the work. The parts is the inventory management and getting the right parts prepared, ready and to the job site.