Stanley Steemer Needs a Mobile Makeover

I really like Stanley Steemer. They have a well run service organization with good prices. They keep you informed of the schedule, they really work well with the customer, and the results are excellent. For these reasons I am a loyal customer. http://www.stanleysteemer.com/Home.aspx
http://www.stanleysteemer.com/Images/OriginalVan.gif

Yesterday they called to see if I wanted my carpets cleaned and I said yes. It was scheduled promptly for the next day. They showed up on time and did great work as usual.

3 Success Factors in Running a Successful Service Businesses

In our work with service companies we’ve definitely noticed some trends. Here are 3 success factors that you should know about if you run a service business.Perhaps they can help you be more successful too.

Success Factor 1: Gain a large multi-site customer and deliver great service to them.

SME: Not Only for Rocket Scientists
By Mark Stair

SME: Service Management Enterprise from High 5 Software (High5) is easy to use and doesn’t require you to be a “rocket scientist”. However, SME also works if you are a rocket scientist!

Microsoft SQL Server 2008 Reporting Services Report Builder 2.0 for SME
By Mark Stair

Microsoft recently released a new tool for building reports. Since SME: Service Management Enterprise works with SQL Server 2008, this tool works great with SME. This tool look very promising on our initial evaluation. Here are some key points:

SME and QuickBooks Integration
By Mark Stair

After 19 years in business and over 6 years of having QuickBooks integration, we finally integrated SME and QuickBooks for our operations. Why did we take so long to integrate? Well, previously we didn’t require integration since we relied on SME for all business reporting and separately used Quicken and then QuickBooks for accounting integration. However, we decided to implement QuickBooks credit card processing and billing solutions and required integration of invoices to QuickBooks.

QuickBooks Merchant and Billing Solutions
By Mark Stair

You can make it easier and faster for customers to pay invoices using SME, QuickBooks, QuickBooks Credit Card processing, and QuickBooks Billing solutions. We implemented this solution at High 5 Software and its working great.

Business Email and Collaboration
By Mark Stair

Exchange is a pain to manage and administer. Does it really have to be so hard to manage email for an organization?

Necessity For SME Backups
By Mark Stair

It's critical to backup SME on a daily basis since SME contains your business information. Backing up SME data is not an option, it's a necessity!

IMPORTANT NOTE: SME uses Microsoft SQL Server, which can NOT be backed up like a file because SQL Server locks the database file. SME database file MUST be backed up using SQL Server backup tools. Most backup programs can handle SQL Server backups. SME also has facilities to backup the SQL Server to zip file.

Record Sales in Troubled Economic Times as High 5 Software Proves Value & ROI in Service Management Software
By Scott Wasserman

So where have field service companies turned to in this rough economic time? According to High 5 Software's record sales last month, field service companies are finding the value in service management software. High 5 Software gives companies a cost effective solution by boosting efficiency and productivity and assisting the work flow for customer service history, scheduling and work orders.

Multiple Dimensions of Inventory Management
By Mark Stair

Inventory management can be simple or complicated. As you want to manage and control more aspects of inventory the complexity can rise quickly. Let’s give a few examples from simple (no) inventory management to the most complete and complex inventory management.