SME: Not Only for Rocket Scientists
By Mark Stair

SME: Service Management Enterprise from High 5 Software (High5) is easy to use and doesn’t require you to be a “rocket scientist”. However, SME also works if you are a rocket scientist!

High5 recently sold and installed SME to a fortune 500 company* that builds, manages, and tracks satellite systems and related equipment. These folks are the true rocket scientists! They needed a solution to manage customer equipment, inspections, work orders, and inventory. They turned to High5’s SME product which met most of their needs out of the box. The company and High5 identified some additional customization work to further meet business needs including a new customer equipment module, inventory enhancements, returns with failure analysis, custom reports, and a multi-system syncing feature.

The new SME customer equipment module was especially innovative. The two champions from the company were especially ingenious bringing suggestions and prior experience from a field service solution for a large cellular service provider and logistics systems from the military. High5 was able to translate these ideas and suggestions into the new modules and customizations in SME. The awesome part is that High5 was able to deliver these innovative solutions into SME for the customer on time and on budget.

Total customization work on SME was less than $30K and completed within just a few months! By utilizing the robust SME core solution and purchasing the customizations, the company was able to spend 5 to 10 times less than other solutions submitted for their RFP (request for proposal). In addition, High5’s high quality core product along with efficient, rapid development approach was able to deliver the needed customizations faster than the company thought was possible.

You may not be a “rocket scientist” company, but High5 can provide SME for your service management needs as well as customizations to meet your business process and workflow at affordable costs and rapid development times.

See what High5 and SME can do for your service business! Contact us today for a free business process discussion and demonstration of the power of SME.