Information Technology (IT) Service Management (ITSM): ITSM is centered around the customer's perspective of the information technology benefit and contribution to their business. The term involves a process focused improvement for a company through the use of best practices frameworks and methodologies. The needed framework that is being optimized generally involves the back office or operational duties for IT management and not focused on the actual IT offerings or technology themselves. Enterprise resource planning (ERP) systems and IT service management systems are often very similar in their operations and overall goals or value they bring.

What is detailed & achieved through ITSM:

• Development of operational best practices of procurement and implementation as well as the delivery of service to customers.

How SME Handles ITSM:

• Keep detailed records of company equipment
• Logged service history and maintenance records

For more information on Information Technology Service Management or Asset Tracking please visit this link: Asset Management in SME

• BI Defined
• CMMS Defined
• CRM Defined
• ERP Defined
• FSM Defined
• ITSM Defined
• JIT Defined
• OMS Defined
• RMA Defined
• SFA Defined
• SLA Defined