Editing Support Policy
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==Last Support Payment or Lapse in Support== | ==Last Support Payment or Lapse in Support== | ||
− | Because assured performance support includes both support and product updates, it's important that customers stay current on | + | Because assured performance support includes both support and product updates, it's important that customers stay current on support payments. Any lapse in support will lead to late fees or reinstatement fees to catch up for the product updates during the time the customer is out of support. This makes it fair for customers that continue on support versus customers that delay support payments. |
* Late on Support less than 3 months: Customers are charged 1% late fee per month late. | * Late on Support less than 3 months: Customers are charged 1% late fee per month late. | ||
* Late between 3 months to 1 year: Customer pays support plus reinstatement fee of 3% per month from original renewal due date. | * Late between 3 months to 1 year: Customer pays support plus reinstatement fee of 3% per month from original renewal due date. | ||
* Late on support over 1 year: Customer needs to repurchase the software at 50% discount | * Late on support over 1 year: Customer needs to repurchase the software at 50% discount |