Order Management System (OMS): Facilitates the entering of an order, whether via a web-site, phone or mail. It typically captures customer proprietary information and account level information. Credit verification or payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such picking/packing/shipping.

What is included in an OMS:

• Product Information
• Inventory Availability (ATP) and Sourcing
• Vendors, Purchasing, and Receiving
• Marketing
• Customers and Leads
• Order Entry and Customer Service
• Financial Processing
• Order Processing
• Data Analysis and Reporting
• Accounts Payable, Accounts Receivable, General Ledger

Issues and areas addressed:

How SME Handles OMS:

For more information on Order Management Systems or Install & Service Orders please visit this link: Work Order Management in SME

• BI Defined
• CMMS Defined
• CRM Defined
• ERP Defined
• FSM Defined
• ITSM Defined
• JIT Defined
• OMS Defined
• RMA Defined
• SFA Defined
• SLA Defined