Return Merchandise Authorization (RMA): A transaction whereby the recipient of a product arranges to return defective goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation.

What is detailed & achieved through RMA:

Issues and areas addressed:

• Return for items that are defective on arrival or under a warranty contract.

How SME Handles RMA:

For more information on Return Merchandise Authorization or Inventory Tracking please visit this link: Inventory Management in SME

• BI Defined
• CMMS Defined
• CRM Defined
• ERP Defined
• FSM Defined
• ITSM Defined
• JIT Defined
• OMS Defined
• RMA Defined
• SFA Defined
• SLA Defined