Reporting: Analyze your company’s process & pain points for better business decisions. Set up easy company communication for projects and tasks.
Help Desk: Documented solutions & knowledge base for employees & customers. Easy access to information for tech support problem solving & employee collaboration.
More Revenue, Productivity, Tracking, & Efficiency!
Productivity & Efficiency: Increase your company's productivity and efficiency by eliminating double entry and having all information available to you in a single all inclusive package.
More Billable Hours: Not only will you never miss a billable opportunity again with the use of automated features, but with less people needed for back office activities you can send more workers to the field to generate revenue on billable hours.
Expand Your Service Area: Increase your client base with top notch customer service and expand your work region using subcontractors all of which is easily managed within SME to help boost revenue.
Professional & Incisive Messaging: Build enterprise ready forms, reports, contracts, proposals, with all of your data and information readily available to you to compose whatever you need.
Reduce Back Office Processing Time: Shorten the cycle between getting paid and servicing your customers as well as proposal turnover, order/service fulfillment, & invoicing.
Longevity: For 25 years High 5 Software has been creating long-lasting, trusting relationships with customers looking for irreplaceable software necessary to run their business.
Service Software Solutions With Industry Customization
Service Management Enterprise: Provides a complete solution for the service industry to handle sales, customers, service and install orders, invoicing, inventory, document management, contracts, reporting, help desk, and more. Learn More.
QuickBooks Link for SME: Eliminates double entry and syncs your information such as; customers, customer balances, invoices, payments, tax codes & groups, inventory, non-inventory, service, wage, groups, and discount items, time sheets, wage items, vendors, subcontractors, purchase orders, employees, class tracking, and accounts. We are a gold partner and offer an industry leading solution. Learn More.
Mobile Tech for SME: Web-based application that provides your field technicians with the ability to access and update their work orders, capture signature, add new orders, and add material, labor and services to orders. Changes made to the orders in Mobile Tech for SME immediately update SME. Learn More.
Mobile Subcontractor for SME: Web-based application that provides your Subcontractors with the ability to access and update work orders assigned to them. Changes made to the orders in Mobile Subcontractor for SME immediately update SME. Learn More.
CustomerPortal for SME: Web-based application that provides your customers with access to their open service and install orders, invoices, equipment, issues and documents for all of their job sites. Your customers can easily login to submit a service or issue ticket to request service, writing the issue in their own words. Learn More.
Automated Email for SME: Automated Email for SME uses email messaging to provide you and your customers automated interaction with SME. Automated Email will help reduce monitoring staff, streamline order management, and increase customer satisfaction. Learn More.
Custom Development: Have us build, support, and integrate the functions and modules you need to make your business work the way you need it to.
How do you fit into our software and how can we help
Manager/Executive: Contact active customers & monitor profit/loss on projects, proposals, payments, aging accounts, reports, and users activities. Track open work order volume and get notified for any critical activities. Learn How.
Sales/Marketing: Track and follow-up with existing sales leads and proposals. Convert proposals into invoices, orders, and customers. Use best practices and sales force automation to generate more revenue. Learn How.
Field/In-House Technician/Support: Technicians within SME will review customer information, perform/monitor work orders, track customer issues, and contribute to the help desk knowledge base. Learn How (Field). or Learn How (In-House).
Inventory Controller: Managing people and parts to a service company within SME consist of managing inventory items, packages, services, vendors, purchase orders, stock levels, returns, and inventory reconciliation. Learn How.
Dispatcher/Scheduling: Assigning orders to your technicans and tracking labor hours as well as emailing or sending out schedules. Learn How.
Accounting/Bookkeeper: This role is in charge of invoicing customers, entering payments, tracking accounts, accounts receivable, and linking with QuickBooks or a 3rd party accounting package. Learn How.
Become a More Profitable & Productive Enterprise in Months!
More Billable Hours: You will never miss a billable opportunity again with the use of automated features. With less people needed for back office activities you can free up time for technicians to generate revenue with billable hours in the field.
Expand Your Service Area: Increase your client base with top notch customer service and expand your work region using streamlined subcontractor management.
Get Paid Up Front & Faster: Save money everyday by being paid earlier using our prepaid services feature. Invoice with ease using our diverse billing options; combined, partial, progress, & recurring.
Cash Flow Management: With streamlined inventory, invoicing, subcontractor, delivery & service you will better manage your cash flow and always be notified which what accounts are outstanding.
Sales Force Automation: Boost revenue through service industry best practices with complete customer relationship management features. You can provide follow up activities and easily create & deliver proposals.
Build Profitable Maintenance Contracts: Set recurring billing and service level agreements (SLA) to get better support retention rates and generate more revenue.
Pricing, Support, Conversion, Setup, Training, etc.
Technical Support: Our support staff is available via phone or email during regular business hours for PST. We also offer our wiki & blog to offer insights & answers to many of our users questions. Learn More.
Pricing & Payment Options: SME is licensed based on concurrent users (# of users using the system at one time) and is licensed for $995 per concurrent user plus support.
Data Conversion & Migration: Data conversion and migration to SME is available from virtually any other service software system or CRM product. Using built-in conversion tools you can use your Excel spreadsheets to import directly into SME or if you are a QuickBooks user you can import all of your customer and inventory data straight from QuickBooks into our system using a 2-way sync. Learn More.
Setup & Implementation: Depending on company size, setup can take anywhere from one hour to a few days. Implementation can take as little as a few hours to a few weeks. We offer 6-day & 6-week plans for a better understanding of the tasks you will need to complete the transition and what various users will need to do to prepare.
Training: Training is done via web conferencing or scheduled visits to your site. Training is guided by your needs, questions, and our industry best practices and expertise.