SMP Service Management Professional - Service Management Software

Service Management Software - High 5 Software

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“SMP delivers top end functionality for low end cost”

Service Management Enterprise and Professional – SME and SMP – are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.

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	"Without SMP, there is no way we could manage this volume of work orders. Using SMP with QuickBooks allows us to do tasks 4 times faster than doing them manually.”
	Martin Unger President CSSR, INC Case Study

Overview
  Features List - Detailed overview of SMP features
  2 Minute Video Preview
Single Point Entry Saves Time and Improves Process
Customers Management
   Detailed Customer Management
   2 Minute Video Preview
   Complete Service Call Management
Sales & Contact Management
    Sales Pipeline Management
    2 Minute Video Preview
    Proposals that Convert to Orders
    Email & Direct Marketing
Service & Technician Management
    Service and Install Order
    Scheduling & Dispatch Control
    Tech Support Knowledge Base
    Maintenance Contracts & Scheduled Service
    Recurring Invoices
Complete Inventory Management
    Multiple Warehousing
    Bar-coding & Serialized tracking
General Business Needs
    Receivables & Recurring Invoices
    Assets & Vehicle Management
    Detailed and Customizable Reports
    Help Desk Knowledge Base
    User Access Security /Customization
New!
    Webconnect Add-on – Customer & Technician Internet Access
    SQLink Add-on - QuickBooks integration module

SME: Service Management Enterprise available released Feb 13, 2008!

SME and SMP system requirements for Client Machine

Minimum CPU required: 800 MHz minimum
Minimum memory required: 256 MB for Win NT/2000, 512MB for XP or Vista. 1GB recommended.
Minimum free hard disk space required: 100 MB, 1 GB recommended.
Operating system version: Windows NT/2000/XP Professional/Vista
Minimum screen resolution: 1024 x 768
Network: 10MHz minimum, 100MHz or higher recommended

SME minimum system requirements for Server

Minimum CPU required: 1.5 GHz, 2 or more GHz recommended.
Memory/RAM: 1GB
Minimum free hard disk space required: 4 GB minimum
Minimum screen resolution: 1024 x 768
Network: 10Mbps min, 100Mbps or 1Gbps recommended.

Note: SME does NOT work with SBS non-R2 edition because non-R2 uses SQL 2000. Check with your IT group about upgrading to R2 version

Note that the Express Edition is free and has no user limit, but does have a limit of 4GB database size. This is sufficient size for most companies unless you plan lots of stored documents. If you already have MS SQL Server 2005 installed for other applications it should work for SME.
See following link for MS SQL requirements http://www.microsoft.com/sql/prodinfo/sysreqs/default.mspx
See the following link for a comparison of MS SQL versions http://www.microsoft.com/sql/prodinfo/features/compare-features.mspx
See the following for MS SQL pricing http://www.microsoft.com/sql/howtobuy/default.mspx

SMP system requirements for Server

Minimum CPU required: 1.5 GHz, 2 or more GHz recommended..
Minimum memory required: 1GB, and an addition 256MB for each remote desktop user.
Minimum free hard disk space required: 2 GB minimum
Operating system version:

Windows NT/2000/XP Professional/Vista or Windows Server for Application.
Windows, Linux*, or Novell* supported for Database file system. * Special setup/install required.

Minimum screen resolution: 1024 x 768
Network: 100MHz or higher network speed

SMP

A complete yet affordable software solution that offers flexible features that grow with your business. Offering licenses for 1-100 concurrent users. At only $995 (per concurrent user) we think SMP is the best value in the industry. Contact us for more detailed pricing. Works with or without QuickBooks.


	WebConnect Access data remotely! Available as an add-on to SMP5


	SQLink SMP5 to QuickBooks link add-on


	Package Deal
	• SMP5 • WebConnect • QB Link
	Buy the full suite and save!
	Call for details 800-667-1684


	“SMP along with QuickBooks and the SQLink provides service companies a complete solution to run their business.”
	-President, High 5 Software

credits: Halcyon