SMP5 WebConnect is provides a secure interface into the service management product through any Internet browser. This add-on component has the following features:
- Provides your customers with an easy way to enter issue tickets from any Internet connection.
- Customer issues can be instantly converted to work orders.
- Customers can see progress on service orders.
- Technicians can view work orders assigned to them.
- Technicians can update work orders online such as entering actual hours for a job or services performed.
- Secure interface into a select portion of the SMP database.
- Customers provide issues or service requests in their own words saving data entry time.
- Allows quick response to customer issues.
- Simple, easy interface requires no training for customers or technicians.
- No need for technicians to get back to the office to provide work order updates.
High 5 's Webconnect allows internet connection to SMP5 database for customers and technicians.
The customer module allows customers to enter issue tickets and view issue tickets and allows them to see their service, install, and invoice orders. This enables an alternate means for a customer to contact the service company with their information going directly into the SMP5 database. It also allows customers to see the status of their orders. On the SMP5 side, personnel can convert issue tickets directly into service, install or invoice orders with a click of a button on the Help Deck>Issue Tickets module.
The technician webconnect allows technicians to see and update open orders: service orders, install orders, or invoice orders. This allows technicians to see all open orders assigned to them and make updates such as services performed and hours worked directly from any internet connection. |
