Upgrade to the latest High 5 Software has to offer
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Upgrades are free of charge to those on an active support contract. If you need assistance with upgrading and migrating your data from a previous database we can assist you for a charge of $495. To schedule a time to go over upgrading please notify our sales department by emailing sales@high5software.com or give them a call at 1-800-585-1696. Here is what the different releases of Service Management Enterprise SME have to offer:
- What will you get with SME 7.0
- Customer Equipment Tree: A new capability now extends your ability to manage customer equipment, also known as customer assets or customer inventory. An entire new module was created to manage customer equipment in a tree view. The customer/site can be selected and all the equipment is reviewed in an easy to use format. It also shows the serial number, the current status of the equipment, the current location, and the audit status. You can quickly manage and track equipment based on specific customer sites and create service orders on each individual inventory item or even handle particular part returns.
- Enhanced Labor Features - Assign work by type of needs, location or certifications and then pick the appropriate technician or subcontractor from the work group. Filter your dispatch by work groups or designated zones. Labor entry has been improved and is now easier when invoicing with the use of scheduled time and billable time as well as task descriptions.
- Enhanced Inventory Features - Improved Returns and RMA's functionality providing a way to track failure analysis on vendor cost for return repairs. Separate return process for customers and vendors. Added items and fields- Ship From, Ship To, Vendor and Customer warranties, and Vendor address fields. New reconciliation feature for audit purposes.
- User Interface: A more manageable navigation window has been added as well as additional space for data entry. A newly redesigned home screen makes your many common day-to-day functions easily accessible the moment you enter the system.
- Price Books: Excellent flexibility for custom pricing schemes, margin pricing, discount pricing, etc. Set a variety of schemes up to suit just about any of your lead or customer requests.
- Smart Importing: It has never been easier to import all of your data into SME with or without QuickBooks. Now using any excel, csv (comma separated value) file you can import all of your critical data with an advanced wizard for matching and creating critical relationships between your import data and SME database.
- Security: Increased password security for a more secured data protection.
- Internal Hyperlinks: New automation for service and install orders on inventory items and more areas to jump between accounts and contacts within the SME system making day-to-day activities faster and more efficient.
What will you get with SME 6.3
- Updated user interface
- Recurring orders for longer planned projects and scheduled service
- Summary lines for service and work orders to easily summarize and search for specific orders
- Class tracking to better segment your company data and make reporting and QuickBooks syncing easier
- Improved tax code integration for US & Canada users
- Better management of JIT items
- More ability for exporting POs
- Built out functionality with Microsoft Outlook available
- Integration available for Microsoft Exchange for mobile service management
What will you get with SME 6.2
- Maintenance contracts
- Project management
- User groups
- Enhanced inventory
- Advanced search capability
- Custom views & tables to slice n dice your data
- Progress / partial invoicing & billing
- Break your maintenance coverage into service level agreements (SLA) categories
- Break down orders by line items
- More customizable fields
- User interface improvements
- Learn more about this upgrade here
What will you get with SME 6.0
- Faster & more powerful
- Microsoft SQL Server used as database for more data integrity
- All future research and development will be dedicated including add-ons and additional features
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