Webconnect provides a secure interface into the service management product through any internet browser and can be accessible by your technicians, customers, and subcontractors. Works with most Internet enable devices: Including PC’s, Laptop’s, Smart Phones, Blackberry’s, Handhelds. This add-on component has the following features and benefits for your customers:

For Your Customers:

• Provides your customers a way to report issues 24/7 and gives them a quick response to their issues
• Customers receive automatic emails noting receipt of issue
• Customers can check progress on issue tickets online
• One login will allow a corporate customer to manage all site locations and job site equipment
• Customers can view their equipment lists for install date as well as warranty, and maintenance expiration
• Customers can view the help desk knowledge base of issues and solutions
• Improved information and display manipulation for Customer portal for Invoices with sortable columns, support for combined invoices, and additional information

Customer Login	Customer Issue Ticket	Customer Open Issues
Customer Service Orders	Customer Installs	Customer Invoices
Customer Equipment	Customer Account Info	Creating New Customer

FOR

Customers

Technicians

Subcontractors