Webconnect provides a secure interface into the service management product through any internet browser and can be accessible by your technicians, customers, and subcontractors. Works with most Internet enable devices: Including PC’s, Laptop’s, Netbooks, Smart Phones, Blackberry’s, Handhelds. This add-on component has the following features:

WebConnect Requirements & Implementation

For Your Company:

• Improves customer service by allowing customers to report issues 24/7
• Quick Customer, Subcontractor, & Technician response time
• Notification emails sent instantly to alert you of newly reported issues
• Customer issues tickets can be easily converted to work orders, proposals or invoices
• Customers provide issues or service requests in their own words saving data entry time
• Techs can view, edit or print work orders without entering the office
• Techs can view and print invoices for faster billing
• You control who has access and how much access they have
• Keep your subcontractors updated with their information on invoices and service details in their accounts
• Capture customer signatures in the field and store them on your SME server

For Your Customers:

• Provides your customers a way to report issues 24/7 and gives them a quick response to their issues
• Customers receive automatic emails noting receipt of issue
• Customers can check progress on issue tickets online
• One login will allow a corporate customer to manage all site locations and job site equipment
• Customers can view their equipment lists for install date as well as warranty, and maintenance expiration
• Customers can view the help desk knowledge base of issues and solutions
• Improved information and display manipulation for Customer portal for Invoices with sortable columns, support for combined invoices, and additional information
• Learn more and see screen shots of WebConnect's features for customers

For Your Technicians:

• Technicians can view work orders assigned to them from any internet connection
• Technicians can view, edit or print work orders from the field outside of the office
• Allows a secure interface into select portions of the SMP/SME database
• Technicians can update work orders online such as entering actual hours for a job or services performed
• Technicians can capture customer signatures in the field and store them back on the SME server for future reference.
• Learn more and see screen shots of WebConnect's features for technicians

For Your Subcontractors:

• View/Edit/Print service orders
• View/Edit/Print install orders
• View/Edit/Print invoices
• Record/report hours, dispatch date/time, services performed, and post signatures
• Email Notifications
• Learn more and see screen shots of WebConnect's features for subcontractors

FOR

Customers

Technicians

Subcontractors