How To Avoid Failed IT Projects

Too many businesses view their software needs as an item to be purchased rather than a project to complete. It’s easy to make that mistake when you’re searching for software online and see banners on every site telling you to “Get Started Now”. Getting started is the easy part.

It’s like building a house. Digging a foundation is a pretty quick process and it changes the landscape so drastically that it looks like a lot of work must have been done. Just look at how much dirt got moved around! But really the foundation is just the beginning. You’ll need a floor, walls and a roof. Without all of the pieces working together you’ll still get wet if it rains.

On boarding new service management software is the same way. Clicking a download link is just laying the foundation for your IT project. You need to lay the framework of your business onto the new software foundation. The sad truth is that, like many construction projects, an alarming number of IT projects end up going over-budget and/or past the deadline, sometimes without delivering their promised returns. Some fail completely.

IT Project Success Rates

ITProjectSuccessRateThe graphic to the right*, based on a study from Ambysoft.com conducted in 2013, shows a startling percentage of projects that either failed or were “challenged” (challenged means that a “solution was delivered, but the team did not fully meet all of the project’s success criteria within acceptable ranges”, according to Scott Ambler). The same study found some even more alarming trends in the overall effectiveness of software deployment in terms of it being delivered on time and providing the promised return on investment.

Effectiveness of Software Development

Software Development ProblemsSo even if the quality of software development is up to snuff (which is only around 66% of the time, unfortunately) it’s likely that it wasn’t delivered on time and the return on investment might be less than was promised.

 

Avoiding Failed IT Projects

So how does a company make sure software development and implementation arrives on time, with all of the quality that was promised and the ability to generate a return on the investment?

  1. Make sure the software provider you’re working with has an extensive   history supplying software to the specific industry you work in.
  2. Search for a software provider that has a structured plan for implementing their software and for assuring that it performs well after implementation.
  3. Look for software providers that provide more than plain old tech support and go above and beyond to establish themselves as thought leaders, host webinars and cultivate an active relationship with their customers.

Don’t leave yourself wondering how to build a house on the foundation you dug. Don’t buy new software from a software provider who doesn’t have a blueprint for how it will be implemented in your business. Make sure they have a comprehensive plan for installation, implementation and performance.

For a look at how High 5 Software actively works to guarantee the implementation and performance of our software for service businesses check out our Slideshare presentation regarding our Assured Program or view it below.

 

*Images were plotted using raw data from http://www.ambysoft.com/surveys/success2013.html

 

 

 

 

 

 

 

 

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Software For The Security Industry

When market leaders in the service industry are looking for software they turn to Service Management Enterprise (SME) software from High 5 Software.

We work with some of the leading security companies to protect people and property at…
-Public schools and college campuses
-Banks and financial institutions
-City, state and federal government facilities
-Vessels, terminals, and waterways
-Public spaces and transportation hubs
-Hospitals, care providers, and research facilities

Security Organizations use Service Management Enterprise software (SME) to better manage dispatch, routing, work orders, equipment inventory, service and maintenance scheduling, customer details, invoicing, and history. Whether you are in the field installing video surveillance access control, intrusion alarm systems, or performing preventative, routine inspection and maintenance, or working in the office helping field technicians satisfy clients, SME will help you stay synchronized to each other and to your QuickBooks accounting system. Let SME software help you to provide an even better experience for your customers that rely on you to keep people and property safe and secure.

 

For more information visit our website!

Some more features and benefits that our customers find helpful are…

Security Specific Personnel Management

o Create master schedule templates that can be re-used each week to save time and ensure contract parameters continue to be met

o Track training and licensing requirements for every employee with automated email reminders

o Comprehensive scheduling tools that easily identify open shifts, overtime and scheduling conflicts

o Security privileges keep supervisor access separate from employee access so users only see what they need to

o Track and plan time off, benefit eligibility and manage company policies for benefit packages

o Record complex scheduling issues like multiple missed assignments for one employee in a single day, write supervisor notes and attach text files, spreadsheets or picture files

o Comprehensive employee record management includes tax information, employee history, pay rates, status, all hours ever worked and more.

o Employees can clock in and out or track time on their smart phone or mobile device with SME’s Time Tracker mobile application. All employee time is automatically synced with the SME software database.

Security Specific Customer Relationship Management

o Customize billing parameters, rates and special information for each job site

o Customer portal encourages self service and open communication to help define quality objectives, identify problems or deficiencies, assign tickets to correct problems and view the status of issues.

o Create custom templates for recurring jobs, recurring job sites and recurring events

o Create custom templates for inspection sheets, event set up information, area specific check lists, check points and quality objectives

Security Specific Invoicing

o Optimize turnover time and increase billable hours with automated invoices that integrate with QuickBooks

Security Specific Equipment Tracking

o Record purchase cost and date, required cleaning dates and costs, the current owner and location, quantities on hand and re-order status for uniforms.

o Set alarms and get reminders when inventory is running low or uniforms need washing or maintenance

o Issue equipment and uniforms to employees and track assignment date and location

o Automatically deduct fees from payroll if equipment or uniforms are damaged

o Record and update company policies for equipment issue and return. Distribute policies automatically via email and include signature capture.

Interested in finding out even more? Call us at 800-585-1696, email sales@h5sw.com for a quick response, or visit our website!

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Advantages of Using Time Sheet Software

You might think that by foregoing the newest time sheet technology on the market and sticking to the old paper time sheet strategy you’re saving money on your payroll processes. But in almost all cases that proves to be false. Sure, you’re not paying any monthly fee for time sheet software but there are many, many hidden costs associated with paper time sheets, and there are just as many hidden savings associated with electronic time sheets. Here are some of the less-thought-of areas in which paper time sheets might be costing you more than electronic time sheets would.

Time Sheet Software vs Manual Time Sheets
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Handling Times

Paper Time Sheets:
The time it takes to file paperwork might seem inconsequential but let’s picture all of the ways paper time sheets can stall payroll:
-Employees can forget to submit a time sheet
-Supervisors need to track down employees who filled out their time incorrectly
-Printing out and distributing paper time sheets
-Plus all of the above requires a surprising amount of walking time. Walking to the printer, walking the time sheets to a supervisor, finding the delinquent employee. Inconsequential? Maybe not, especially if your company has dozens or even hundreds of employees.

Time sheet Software:
On the other hand, all of the walking time and printing time is eliminated with time sheet software. There is nothing to print out and the software is all accessible through the cloud on any internet connected device. Plus, time sheet software will generally have options for supervisors to edit/override their employees incorrect time sheet or send automated emails to remind employees to submit their forgotten time sheet.
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Double Entry

Paper Time Sheets:
The bane of many companies existence is the amount of double-entry they subject themselves to. Time sheets are filled out, their information is copied into a spreadsheet or accounting program and sometimes even re-keyed a third time into company records or some other system. This takes a lot of time. Also, mistakes are made when re-entering data; even if mistakes are made less than 1% of the time (a pretty conservative estimate) those mistakes can sometimes lead to hours of wild goose chases to find the error.

Time Sheet Software:
All the information entered on a time sheet is automatically synced to your accounting software and company records. There are no re-entry errors and no mistakes. Plus everything is DOL and DCAA compliant. So this saves you time spent on double-entry and time spent hunting for mistakes.
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Purchase Price

Paper Time Sheets:
The cost of printer ink, toner and paper is often neglected but it can add up quickly for companies with lots of employees. If you don’t currently track your paper and ink expenses you may want to do so. Plus there is the initial purchase price of printers or the price to contract your printing jobs out to printing services. While not tremendous there certainly is a price associated with paper time sheets.

Time Sheet Software:
Most time sheet software is billed on a per user per month basis and many options are hosted online, in the cloud, which means there is no need for expensive servers and other software infrastructure. The per month price tag may look big at first, compared to the cost of buying paper and ink, but really all of the above factors need to be taken into account when calculating your ROI. Most companies will find that time sheet software is much cheaper and more effective than sticking to the outdated paper systems.

For more information on the various ways that a manual time sheet system can waste time and money check out High 5 Software’s Prezi presentation on the topic.

Interested in more info on time sheet software? Look no further.

 

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5 Overlooked Considerations in Evaluating the Total Cost of Ownership for Mobile Apps

Most people know that there is more to the cost of software than the upfront sticker price. There are recurring licensing fees, support costs, hardware and infrastructure to consider and many more variables. The financial havoc that these factors might wreak upon your business can be difficult to assess, making any major software purchase a difficult choice. And now the recent influx of mobile apps in the service business software scene may further complicate assessing the total cost of ownership of software. Evaluating the TCO of a mobile app can be both similar and different than looking into the TCO of on-site, server based software. As a potential buyer of service management software you might want to examine some of the factors below…

1) Integration Costs

The first thing that many people overlook is how new software will integrate (or not integrate) with their existing software. Mobile apps are meant to excel at one facet of business, and most do just that. But software High 5 Software Mobile App Integrationpurchasers should make sure that add-ons and apps integrate nicely with their other software, otherwise they’ll be looking at costly integration customizations. It pays to look for a suite of software solutions from the company that you buy most of your other software from, as your apps will all play nicely with your mainstay software.

 2) The Cost of Customization

In addition to choosing apps that integrate correctly, the best way to keep customization costs to a minimum is to search for software that is specific to your industry. That’s why High 5 Software has been working solely with service management businesses for over 25 years. We know who our software works for and we’re dedicated to the industry now more than ever with our coming release of a suite of mobile apps designed specifically for service businesses in all industries.

 3) The Proficiency Cost

One difference between cloud based and on-site, server based software is in the on boarding process. On-site software might be the backbone of your business, taking care of inventory management, CRM and a host of other more complicated and robust tasks. As such, it’s going to have a more prolonged training period. Changes or upgrades to your enterprise software might affect all of the users of that software. Mobile apps on the other hand are generally specialized for one department.

High 5 Software Field Service Management Software Mobile Applications There are time tracking apps for technicians in the field, dispatch apps for dispatchers, bar code scanner apps for shipping and receiving employees in the warehouse and so on. New apps only affect one department at a time, allowing the other departments to focus on their jobs. Plus mobile apps allow constant exposure to the software so that employees are gaining experience whether they’re in the field or back in the office.

 4) The Cost of a Broken Customer Experience

What is the cost to your business when a customer isn’t impressed by your software’s onsite functionality? Let’s say that Bill the Technician arrives at a job site and wants to verify some details of the work order with his customer.  Except…the application that provides these details is sluggish…and it’s not very user friendly…so Bill is still looking at a loading screen when the customer decides it’s not worth waiting for and walks away unimpressed with your disconnected application and subsequently their broken customer experience? Customers nowadays want to see transparency in your software system, which usually means some kind of service order search, the ability to edit a service order on site and more. Customers want to see a sleek and efficient mobile application. Showing off top notch software is a great way to impress customers, build their faith in your business and showcase job site flexibility and transparency.

5) The Cost of Being Out of Sync

A contributing factor to the TCO of any software is the amount of time saved by synchronizing your back office operations with your field technicians. It’s difficult to grow your business when there is no communication between the field and the office. Mobile apps facilitate that communication and save you time and money.

Make sure you always examine the TCO of new software and take the above factors into account when adding on new mobile applications. The new wave of mobile apps is sure to benefit your business but in order to choose the right app you have to do your homework first.

For a look at Time Tracker for SME, just one of many mobile apps on the way in 2014, follow the link below:

http://high5software.com/time-tracker-for-sme-customer

High 5 Software’s vision is creating software that is efficient, dependable and logical. At High 5 Software we believe that using the right software package will make your business more efficient and profitable. Everyone at High 5 Software understands how important this type of software is to your daily business and we are committed to helping you “Run A Better Service Business”.

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Why Fire Safety and Inspection Companies Use SME Software

Fire Safety and Inspection is a serious business with a lot at stake. It’s also a complex business that requires the use of specialized service management software of the highest caliber with the capability to deal with some of the tasks below:

  • Routine and Recurring Inspections
  • Orders and Proposals
  • Multiple Site Locations
  • Order History
  • Site Equipment Inventory
  • Scheduled Maintenance
  • Scheduling government mandated inspections of fire equipment
  • Parts Replacement
  • And more…

That’s why High 5 Software is the leading software solution for the security and fire safety industries. For more information on how we work specifically to design software for  fire safety businesses check out the slideshow at the following URL…

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7 Reasons Your Payroll Process Costs More Than It Should

 7 Reasons Your Payroll Process Costs More Than It Should

 1. Complicated Payroll Taxes - The IRS can penalize business owners for late or incorrect taxes, leaving most owners no choice but to hire a well-versed (but expensive) professional or spend hours of time researching the various federal, state and local tax codes by themselves.

High 5 Software Can Help: Time Tracker for SME automatically Service Management Software and Tax Codescalculates the various tax codes, saving you time, money and headache.

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2. Payroll Tax Penalty – Around 40% of small business owners who try to take on their payroll taxes alone receive an average penalty of $845 each year from the IRS.

time tracking software tax codesHigh 5 Can Help: Let Time Tracker do the math for you. It automatically syncs with SME and QuickBooks, allowing you to keep track of all your information and calculate taxes using the relevant tax codes.

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3. Payroll Takes Time and Money – According to the National Small Business Association’s Small Business Taxation Survey from 2013 payroll costs a lot whether you outsource it or keep your processes internal. How much exactly?

how much money do businesses spend on payroll each month? how many hours each month do businesses spend on payroll?

That’s how much. Half of small businesses spend between 1 and 5 hours a month on payroll, and if we usedata from 2012 supplied by the Bureau of Labor Statistics for the hourly cost of internal payroll staff ($36/hour) the expense adds up quickly. If we look at companies that externalize their payroll operations, the plurality spend between $100 and $500 dollars a month. Plus those businesses still need to devote some time each month to working with their outsourced payroll service. The bottom line is that payroll is an expensive, time consuming process.

High 5 Can Help: Time Tracker for SME is available for a flat rate of $10 per month per employee. It’s so simple that you won’t need to outsource your payroll operation and so efficient that you’ll cut the number of hours spent on payroll internally by up to ten times.

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4. Paper Trails – Writing paper checks, handing off written timesheets, printing out payroll information; it all takes time, especially when you can’t track down the person whose time sheet is late or who needs to get the payroll information for the week.

High 5 Can Help: Time Tracker for SME uses direct deposit to eliminate paper checks. Written time sheets are replaced with easy electronic time sheets that eliminate paper with electronic checks and time sheetscan track your time automatically or record time that you enter manually. And you will never have to track down someone with a late time sheet again; you can send them an automatic email through Time Tracker or have their supervisor take care of it through the application.

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5. Record Keeping - If your phone breaks, your computer crashes or your files are compromised then you could have a major disaster on your hands, plus record keeping can be costly. Paying for data backup is expensive. Plus many companies are still stuck manually entering data in two or even three different places to maintain records. Double entry is another significant waste of time.

High 5 Can Help: All of your entries in Time Tracker are automatically synced with your SME software and QuickBooks. Double entry will be a thing of the past, along with the clerical errors that come with it.

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6. Reporting and Dashboard Views – The double entry of data that many companies do also leads to their information being stored in different places, making reporting and assessing the status of payroll operations difficult. Eliminate double entry and consolidate your data into one system for easy reporting.

time tracking software reporting featuresHigh 5 Can Help: Syncing your payroll information to SME allows you to use robust reporting features to gain a comprehensive view of your payroll processes and how they fit into your business at large.

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7. Loss of revenue generating activity time - Small business owners shouldn’t be worrying about their payroll processes; they should be focusing their efforts on new modes of revenue generation.

High 5 Can Help: Time Tracker for SME automates as much of the timesheet and payroll process as possible so that you can take care of expanding your business and seeking new revenue generating activities.

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To find out more about Time Tracker for SME please visit http://high5software.com/mobile-timesheet-sme-prospect , call High 5 Software at 800-585-1696, or email us at sales@h5sw.com

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Improve Time Tracking With Mobile Timesheets: Lose The Paper…And The Sloppy Handwriting

TechniciansTechnicians have a lot on their plates. Traveling from site to site, working out of a van or truck, sometimes in terrible weather, making sure they have all the right materials, their lunch, their paperwork, their schedule for the day and countless other things. They’ve got a lot on their minds. So it’s understandable that the occasional timesheet gets lost, rained on, covered in food, crumpled up, ripped, scribbled on unintelligibly or forgotten completely.

But wouldn’t it be nice to never have to deal with those kinds of timesheets? Just let your techs use their smart phones to remedy some of those problems. High 5 Software is preparing to launch their new mobile app, Time Tracker for SME. It lets your smart devices save your time while saving you time.  Plus it’s more difficult to confuse a digital timesheet on your iPhone with an old napkin and throw it out at the end of the day. Even if it has a little bit of the leftovers from lunch on it.

Paperless (…and stainless, crumple-less and sloppy-writing-less)
Say goodbye to the bits of lunch, rips, crinkles and unintelligible writing that used to come standard with all the timesheets you process.

Connect Anywhere
Time Tracker can be accessed on any device, anywhere with an internet connection. Log your hours from the field or from the office.

Sync with SME & QuickBooks
Eliminate double entry of hours with automatic syncing to your Service Management Enterprise database and QuickBooks.

Track Time Automatically
Let the app do the thinking for you. Time Tracker will clock you in and out and automatically record your hours for the day.

Automatic Payments and Billing
Time Tracker isn’t just a stopwatch. It automatically calculates payments, invoices and billable service hours.

DOL and DCAA Compliant
Time Tracker ensures that your timesheets are in compliance with government regulations so you can focus on your business.

Service Business Specific
Since it’s coming from High 5 Software you know Time Tracker is backed up by over 25 years of service industry experience.

Stop worrying about deciphering soggy, unintelligible time sheets. Step into the mobile era with Time Tracker. See how it works at http://m.high5software.com/Timesheet.html

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Why Field Service Management Software Is Like Goldilocks and the Three Bears

Why Field Service Management Software Is Like Goldilocks and the Three Bears

It’s a stretch, but bear with me (pun intended).

Goldilocks and the Three Bears: Brooke

If you can overlook the part of the fairytale where Goldilocks commits some pretty dubious breaking and entering, the argument can be made that she would be a pretty shrewd business manager. Let’s imagine her breaking and entering was actually a business venture; Goldilocks was just looking for some field service management software.

Goldilocks steals finds some porridge software that is just a little bit too hot unwieldy and expensive.

This porridge is way too hot! Goldilocks really can’t even bear (pun intended) to sample it.

In the same way, sometimes software is more advanced than what the user needs. A lot of software is meant for businesses that need robust solutions and can track inventory in multiple warehouses, generate tickets when emails are received and can be customized extensively upon the request of the user. However, they generally come with large start-up costs, on the order of tens of thousands of dollars if not hundreds of thousands of dollars, especially if there are no in house servers and infrastructure in place already. Goldilocks doesn’t need all the functionality of an expensive, unnecessarily complex solution like this; she’d be paying for utility that she will never use.

She’s looking for some software that will help her manage her field technicians, create jobs and work orders, send invoices, email reports, track customers and job sites and sync everything to her favorite accounting software.

Goldilocks tries another bowl of porridge software solution. But it is far too cold basic.

 Cold porridge won’t do. Neither will software that doesn’t supply the user with the functionality that they need. Some software mainly provides field technicians with job details and helps them navigate to the job site. Goldilocks needs more than this; she’s looking for help managing her field technicians, creating jobs and work orders, sending invoices, emailing reports, tracking customers and job sites, syncing everything to her favorite accounting software and customizing her software herself to tailor it to her needs without calling tech support.

Goldilocks is willing to eat a family of bears out of house and home to find porridge that is just right.

 Goldilocks didn’t settle for porridge that was too hot or cold. Neither should you. Search for different service management software and try free trials; most providers issue free trial versions of their software. You don’t want to end up paying exorbitantly for software that has capabilities you don’t need, and you definitely can’t use something that doesn’t fulfill your needs.

The Solution

 High 5 Software has just released the beta version of Service Management Online (SMO), a fully Software as a Solution tool that automates a huge amount of the business process of field service management and help desk businesses.

  • Designed as the perfect medium between expensive, unwieldy on-premise software and solutions that are too basic for many companies.
  • Hosted online, in the cloud so there is no equipment start up cost, plus it can be used on any device, anywhere, as long as there is internet access.
  • Service Management Online can be easily customized for specific tasks and businesses by the user without any help from our tech support
  • Provides all of the functionality that more robust software provides but without some of the capabilities oriented towards businesses with warehouses that track inventory
  • Automatic invoicing and payment processing that syncs with QuickBooks
  • Subscription is on a per user per month basis, so your usage can be scaled up or down based on the growth of your business and your future needs

Service Management Online is a highly versatile tool that is designed with all types of businesses in mind: HVAC contractors, plumbing contractors, building and property maintenance, security and alarm, fire and safety, carpet cleaning, lighting and more. If you’re looking for software for your service business, give Service Management Online a try for free!

Go to http://h5sw.herokuapp.com/ and click “Sign Up” to try SMO for free!

For more information on SMO http://high5software.com/mediawiki/index.php?title=SMO

Email High 5 Software at smo@h5sw.com

Visit High 5 Software online at http://high5software.com/

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What Buyers are Looking For in Field Service Software

What Buyers are Looking For in Field Service Software

When you were first in the market for field service, did you know which functionalities you needed or the best deployment model for your business? A recent data analysis from Software Advice identifies what buyers look for in a field service solution, with most of their sample (70 percent) being first-time buyers. Here’s a quick look at some of their findings:

 

More than 80 percent of buyers requested a system that improves efficiency

Reasons First-Time Buyers are Buying

You’ll see in the charts above and below, first-time buyers and seasoned field service users alike were both looking for systems that offered better efficiency than current methods. Most cited specific capabilities that would improve overall productivity, such as a dispatching tool that tracks workers in the field as well as asset resources. By deploying a system that executes these day-to-day tasks with more efficiency, organizations are likely aiming to improve bottom-line objectives such as reducing processing time or shortening the time to fulfill service.  SME from High 5 Software achieves these goals and empowers companies to “Run a Better Service Business”.

Reasons Existing Field Service Users are Replacing

 

The top 3 most-requested field service software features: scheduling, work order management and dispatching.  SME is one of the few service management solutions addressing all of these needs.

Ninety percent of buyers requested at least one of the top three functionalities – scheduling, work order management and dispatching – while 76 percent requested two. Among other top must-have features were invoice, customer management and mobile communications applications.

Most companies were unsure of the best deployment model for their business
The research suggests that deployment model is actually not a significant determining factor, with 67 percent of buyers not committed to a Web-based or on-premise offering. However, this could be due to the large pool of first-time buyers that might not be familiar with the benefits of web-based applications, such as customer portals that provide easy access to work order status. Of those that did have a deployment model preference, 89 percent wanted to evaluate web-based systems. This is likely because most surveyed were SMBs with 20 users or less, since cloud-based solutions typically have a lower cost to entry.  High 5 Software offers on-premise and hosted options with SME and fully web-based cloud solution with SMO.

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Field Service Management Software: Online vs. On-Premise

The past decade has witnessed an explosion of cloud-based computing and internet hosting that has forever changed the way that businesses store information, conduct transactions and manage the technology they rely on every day. Many small service management businesses are turning to Software as a Service (SaaS) solutions, hosted in the cloud. Other businesses rely on more traditional, on-premise solutions run from their own in house or hosted servers. A fledgling service management business might be wondering, what is the difference between the solutions and what unique advantages do they offer? Experienced business owners are probably curious about the benefits that these software solutions offer to their business process.

The Problem
Service management and help desk style businesses are hard to run without the proper organizational tools. If you’ve ever tried keeping track of your own finances using an eclectic assortment of spreadsheets, saved emails and receipts you know that it can get out of hand. Even if you can manage that, keeping track of the financial interactions of dozens of customers using a similar, home-brewed system is exponentially more difficult and expensive to maintain and update. Receiving and logging requests for maintenance or repairs, assigning technicians to those duties, issuing estimates and invoices to customers, receiving payments and tracking income. It can be a lot to deal with. Take a minute and reflect on how much time you might be spending on processes that could be automated. Without a good system in place it can be impossible to expand your business or even keep up with your current customers.

Do you want to keep trying to make your spreadsheets play nicely with your email account and hard copy receipts? If you’re experiencing problems in any of the following areas, you might want to look into service management software.
• Double entry of data
• Automatic invoicing
• Automatic messaging
• Customer information storage
• Automatic payment processing
• Work order creation and distribution
• Expense and income tracking

The Solution
You need a tool that automates as much of the service management process as possible, stores information in a single place, automatically shares information between platforms and generates invoices with a single button.
• Increase productivity by spending less time entering information in multiple places
• Boost revenue by sending more technicians into the field rather than wasting time with back office activities and paperwork
• Optimize turnover time with automatic invoicing, payment processing and interfacing with QuickBooks or QuickBooks Online

You could invest in on-premise software, installed on your own computers. These solutions are very robust and typically have a greater capacity for complex tasks and vast amounts of inventory. This type of software is excellent for larger service businesses that have their own servers and infrastructure in place. If you are a small business looking for service management software, be aware that the initial start up cost is only part of the expense of on-premise software. You should also be aware of future expenditures like:
• Upgrading hardware and software
• Keeping licenses up to date
• Moving hardware in the event of relocating your business
• Repairs
• Insurance and maintenance for hardware
• Replacement or expansion to allow for scalability

Many smaller service management businesses without on-premise servers are taking advantage of new, cloud-hosted Software as a Service solutions. Many of the expenditures above can be alleviated using online service management tools rather than in-house software. With new Software as a Service solutions hosted online in the cloud, software is made available to businesses in the most convenient way. The benefits are:
• No in-house servers or hardware required, so no big start up investments
• Software can be run on any device (iPad, iPhone, Mac, PC, Tablets, Android, etc) so that if you have internet access, you have your software accessible anywhere, anytime
• There is no long term commitment to the software. You pay per month, so you can scale your usage up or down based on your current needs

The Bottom Line
Your business is service management. Ours is service management software. Let us take care of solutions for keeping you organized, efficient and focused on what you’re best at with our software solutions. When you run into problems with your homegrown jumble of spreadsheets the only tech support you’re going to get is the “Help” feature in Excel. We’ll personally guide you through any confusion you have, on site or over the phone.

If you’re not sure about using a software package for your service business, why not try out a free trial? Most service management software is offered as a free trial, including High 5 Software’s on premise software, Service Management Enterprise (SME) and our online, hosted software, Service Management Online (SMO). If you need more advice on what product is right for you, contact us at sales@h5sw.com and we’ll help you determine which package will work best for your specific business needs.

To try a free trial of SMO, go to http://h5sw.herokuapp.com/ and click sign up!

To try out SME for free, go to http://www.high5software.com/request

For a more complete comparison of High 5 Software’s on-premise software versus our Software as a Service solution, hosted online, visit the following link:

http://high5software.com/mediawiki/index.php?title=SMO_versus_SME

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