Moha at 17:51, 7 June 2011

2011-06-07T17:51:18Z

Moha: Created page with "If you receive the following SQLink error, you were trying to sync an invoice to QuickBooks that didn't have a valid customer in QuickBooks. '''Invoice #XXX skipped - Customer l..."

2011-06-07T17:48:12Z

Created page with "If you receive the following SQLink error, you were trying to sync an invoice to QuickBooks that didn't have a valid customer in QuickBooks. '''Invoice #XXX skipped - Customer l..."

New page

If you receive the following SQLink error, you were trying to sync an invoice to QuickBooks that didn't have a valid customer in QuickBooks.

'''Invoice #XXX skipped - Customer link ID not initialized'''

This is usually caused by duplicate customer records in SME. Click here to watch a video on how to resolve the duplicate customer on an invoice and sync the invoice properly.

<videoflash>5EC0ZdD3I7I</videoflash>

In the video, when the service order was re-invoiced, we let SME assign a new invoice number. If you need to retain the original invoice number, instead of clicking Action> Generate Invoice on the order, follow these steps:

* Write down the order number that needs to be re-invoices.
* Go to the correct customer record (not the DUP customer).
* Click Actions> New Combined Invoice. SME will jump to the new invoice.
* On the Details and Settings tab, locate the Invoice # field. Click [[File:browse.jpg]] to enter the invoice number you want to use. (If you don’t see this icon, you need to add the permission to initialize numbers to your user group settings)

[[File:InvoiceNumberField.jpg]]

* Select the '''Service Orders''' or '''Install Orders''' tab to select the order you need to invoice (the invoice number you wrote down in the first step above).
* Click '''Save'''.

← Older revision		Revision as of 17:51, 7 June 2011
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−	In the video, when the service order was re-invoiced, we let SME assign a new invoice number. If you need to retain the original invoice number, instead of clicking Action> Generate Invoice on the order, follow these steps:	+	<br>In the video, when the service order was re-invoiced, we let SME assign a new invoice number. If you need to retain the original invoice number, instead of clicking Action> Generate Invoice on the order, follow these steps:

	* Write down the order number that needs to be re-invoices.		* Write down the order number that needs to be re-invoices.

Customer Link ID Not Initialized - Revision history

Moha at 17:51, 7 June 2011

Moha: Created page with "If you receive the following SQLink error, you were trying to sync an invoice to QuickBooks that didn't have a valid customer in QuickBooks. '''Invoice #XXX skipped - Customer l..."