https://www.high5software.com//mediawiki/index.php?action=history&feed=atom&title=High5_Cloud_Server_Backup_PolicyHigh5 Cloud Server Backup Policy - Revision history2026-04-12T23:14:04ZRevision history for this page on the wikiMediaWiki 1.35.11https://www.high5software.com//mediawiki/index.php?title=High5_Cloud_Server_Backup_Policy&diff=6475&oldid=prevDavidG at 18:26, 15 June 20212021-06-15T18:26:08Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Server failure:'''<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Server failure:'''<br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>In the advent of a server failure High5 will restore the latest backup to a new server within 24 hours. Should there be a requirement for backups done more frequently than once every 24 hours additional cots may apply.<br></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>In the advent of a server failure High5 will restore the latest backup to a new server within 24 hours. Should there be a requirement for backups done more frequently than once every 24 hours additional cots may apply.<ins class="diffchange diffchange-inline"><br></ins><br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Disclaimer:'''<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Disclaimer:'''<br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>High5 software does not provide full server replication. If your Recovery Time Objective (RTO) is shorter than 24 hours you may want to investigate setting up a replication server. Please contact sales and they will prepare a proposal for the replication server.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>High5 software does not provide full server replication. If your Recovery Time Objective (RTO) is shorter than 24 hours you may want to investigate setting up a replication server. Please contact sales and they will prepare a proposal for the replication server.</div></td></tr>
</table>DavidGhttps://www.high5software.com//mediawiki/index.php?title=High5_Cloud_Server_Backup_Policy&diff=6474&oldid=prevDavidG: RTO disclaimer added.2021-06-15T18:25:34Z<p>RTO disclaimer added.</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:25, 15 June 2021</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Server failure:'''<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Server failure:'''<br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>In the advent of a server failure High5 will restore the latest backup to a new server within 24 hours. Should there be a requirement for backups done more frequently than once every 24 hours additional cots may apply.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>In the advent of a server failure High5 will restore the latest backup to a new server within 24 hours. Should there be a requirement for backups done more frequently than once every 24 hours additional cots may apply<ins class="diffchange diffchange-inline">.<br></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">'''Disclaimer:'''<br></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">High5 software does not provide full server replication. If your Recovery Time Objective (RTO) is shorter than 24 hours you may want to investigate setting up a replication server. Please contact sales and they will prepare a proposal for the replication server</ins>.</div></td></tr>
</table>DavidGhttps://www.high5software.com//mediawiki/index.php?title=High5_Cloud_Server_Backup_Policy&diff=6371&oldid=prevDavidH at 16:33, 3 May 20192019-05-03T16:33:24Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:33, 3 May 2019</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Back up policy:'''<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Back up policy:'''<br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><br>High5 Service Level Backup Agreement for High5 Cloud Servers:</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><br><ins class="diffchange diffchange-inline">'''</ins>High5 Service Level Backup Agreement for High5 Cloud Servers:<ins class="diffchange diffchange-inline">'''</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>High5 Backup Policy for Cloud servers is performed every 24 hours, or on a daily basis. Backups monitoring is reported to High5 daily and any backup failures are rectified as soon as reported. <br><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>High5 Backup Policy for Cloud servers is performed every 24 hours, or on a daily basis. Backups monitoring is reported to High5 daily and any backup failures are rectified as soon as reported. <br><br></div></td></tr>
</table>DavidHhttps://www.high5software.com//mediawiki/index.php?title=High5_Cloud_Server_Backup_Policy&diff=6370&oldid=prevDavidH: Created page with "'''Back up policy:'''<br> <br>High5 Service Level Backup Agreement for High5 Cloud Servers: <br><br> High5 Backup Policy for Cloud servers is performed every 24 hours, or on a..."2019-05-03T16:32:06Z<p>Created page with "'''Back up policy:'''<br> <br>High5 Service Level Backup Agreement for High5 Cloud Servers: <br><br> High5 Backup Policy for Cloud servers is performed every 24 hours, or on a..."</p>
<p><b>New page</b></p><div>'''Back up policy:'''<br><br />
<br>High5 Service Level Backup Agreement for High5 Cloud Servers:<br />
<br><br><br />
High5 Backup Policy for Cloud servers is performed every 24 hours, or on a daily basis. Backups monitoring is reported to High5 daily and any backup failures are rectified as soon as reported. <br><br><br />
<br />
'''Backed up data:'''<br />
<br>Folders: <br />
<br><br />
- High5Software – full folder backup (Folder location varies per server but generally E:\High5Software)<br><br />
- QuickBooks – Full folder backup (Folder location varies per server but generally E:\QuickBooks)<br><br><br />
<br />
'''Databases:'''<br><br />
High5 Database<br><br />
QuickBooks Database/Company File<br><br><br />
<br />
'''Storage:'''<br><br />
High5 performs backups nightly encrypting the backup files.<br><br />
Our storage policies is as follows:<br><br />
- 7 copies of all backup data is stored locally on the server for quick access.<br><br />
- 14 days of copies are stored on Amazon S3 in quick access.<br><br />
- 90 days of backups are stored in Amazon S3 Glacier storage. Glacier storage requires 4 days to retrieve. <br><br />
- Data older than 90 days is cleared from Glacier storage.<br><br><br />
<br />
'''Restore Policy:'''<br><br />
- Restoration if within the 7 days of local storage is no cost.<br><br />
- Restoration if older than 7 days – but within the 14 day retrieval period – one hour of support time at $150/hr.<br><br />
- Restoration if beyond the 14 day quick access – two hours of support time at $150/hr.<br><br />
- Backups are checked for restorability weekly. <br><br><br />
<br />
'''Server failure:'''<br><br />
In the advent of a server failure High5 will restore the latest backup to a new server within 24 hours. Should there be a requirement for backups done more frequently than once every 24 hours additional cots may apply.</div>DavidH