Licensing Issues - Revision history

Marks at 15:15, 15 June 2016

2016-06-15T15:15:17Z

Marks at 15:14, 15 June 2016

2016-06-15T15:14:47Z

Marks at 15:13, 15 June 2016

2016-06-15T15:13:58Z

Alexs at 15:47, 14 November 2014

2014-11-14T15:47:57Z

Alexs at 15:47, 14 November 2014

2014-11-14T15:47:33Z

Alexs at 15:47, 14 November 2014

2014-11-14T15:47:03Z

Coryc at 22:08, 29 July 2014

2014-07-29T22:08:14Z

Alexs at 22:57, 15 April 2014

2014-04-15T22:57:33Z

Amy: Created page with "
'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
- Go to Help> Tech Support ..."

2012-06-27T16:47:00Z

Created page with " '''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME - Go to Help> Tech Support ..."

New page

'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
 - Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
 - Log all users out of SME
 - Navigate to the Data\<company Name>\Locks folder
 - Delete all files named ‘Gen###.net’

 '''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’
 - Go to the Windows Control Panel> Internet Options> Trusted Sites
 - Add the URL - https://secure.softwarekey.com

 '''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’
 - Go to the Windows Control Panel> Internet Options> Trusted Sites
 - Add the URL - https://secure.softwarekey.com
 - Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
 - Log all users out of SME
 - User ‘may’ also need to delete any and all of the files listed below from the SME executable folder and data folders
 - high5.idx
 - high5.dat
 - high5.lf
 - sqlink.dat
 - sqlink.idx
 - sqlink.lf
 - May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.

← Older revision		Revision as of 15:15, 15 June 2016
Line 37:		Line 37:
	** Navigate to the Data\<company Name>\Locks folder		** Navigate to the Data\<company Name>\Locks folder
	** Delete all files named ‘Gen###.net’		** Delete all files named ‘Gen###.net’
		+
		+	== Other Issues ==
		+	Contact support at h5sw.com

← Older revision		Revision as of 15:14, 15 June 2016
Line 1:		Line 1:
		+	The following are solutions to any license file issues that happen.
	== '''Symptom''': User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME ==		== '''Symptom''': User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME ==
	* Clear out lock files		* Clear out lock files

@@ Line 1: / Line 1: @@
-<br>'''Symptom''': User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
+== '''Symptom''': User receives ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME ==
-<br>-       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
+*    Clear out lock files
-<br>-       Log all users out of SME
+**       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
-<br>-       Navigate to the Data\<company Name>\Locks folder
+**       Log all users out of SME
-<br>-       Delete all files named ‘Gen###.net’
+**       Navigate to the Data\<company Name>\Locks folder
-<br>If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:
+**       Delete all files named ‘Gen###.net’
-<br>1)      Windows>Start> Run
+* If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:
-<br>2)      Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
+#      Windows>Start> Run
-<br>3)      Look under the Sessions or the Open Files to see which user is logged into SME
+#      Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
-<br>4)      Look for multiple sessions with the same user name, etc..
+#      Look under the Sessions or the Open Files to see which user is logged into SME
-<br>'''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’
+== '''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’ ==
-<br>-       Go to the Windows Control Panel> Internet Options> Trusted Sites
+*       Go to the Windows Control Panel> Internet Options> Trusted Sites
-<br>-       Add the URL - https://secure.softwarekey.com
+*       Add the URL - https://secure.softwarekey.com
-<br>-       Add the URL - http://www.high5software.com
+*       Add the URL - http://www.high5software.com
-<br>'''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’
+== '''Symptom''': User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’ ==
 <br> Cause: SME cannot write to the High5Software/Data/<InsertCompanyName>/Locks folder due to permissions issues.
-<br>-       Go to the Windows Control Panel> Internet Options> Trusted Sites
+*       Go to the Windows Control Panel> Internet Options> Trusted Sites
-<br>-       Add the URL - https://secure.softwarekey.com
+*       Add the URL - https://secure.softwarekey.com
-<br>-       Add the URL - http://www.high5software.com
+*       Add the URL - http://www.high5software.com
-<br>-       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
+*       Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
-<br>-       Log all users out of SME
+*       Log all users out of SME
-<br>-       User ‘may’ also need to delete any and all  of the files listed below from the SME executable folder and data folders
+*       User ‘may’ also need to delete any and all  of the files listed below from the SME executable folder and data folders
-<br>-       high5.idx
+**       high5.idx
-<br>-       high5.dat
+**       high5.dat
-<br>-       high5.lf
+**       high5.lf
-<br>-       sqlink.dat
+**       sqlink.dat
-<br>-       sqlink.idx
+**       sqlink.idx
-<br>-       sqlink.lf
+**       sqlink.lf
-<br>-       May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.
+*       May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.

@@ Line 4: / Line 4: @@
 <br>-       Navigate to the Data\<company Name>\Locks folder
 <br>-       Delete all files named ‘Gen###.net’
 <br>'''Symptom:''' User tries to log into SME and receives message ‘SKA Error 4’
@@ Line 9: / Line 14: @@
 <br>-       Add the URL - https://secure.softwarekey.com
 <br>-       Add the URL - http://www.high5software.com
-<br>If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:

@@ Line 9: / Line 9: @@
 <br>-       Add the URL - https://secure.softwarekey.com
 <br>-       Add the URL - http://www.high5software.com
-If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:
+<br>If you have all users logged out and you cannot delete a file you can log on to the server and perform the following steps:
-)      Windows>Start> Run
+<br>1)      Windows>Start> Run
-)      Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
+<br>2)      Type fsmgmt.msc – opens the Shared Folders - shares/ sessions/open files snap-in
-)      Look under the Sessions or the Open Files to see which user is logged into SME
+<br>3)      Look under the Sessions or the Open Files to see which user is logged into SME
-)      Look for multiple sessions with the same user name, etc..
+<br>4)      Look for multiple sessions with the same user name, etc..

Licensing Issues - Revision history

Marks at 15:15, 15 June 2016

Marks at 15:14, 15 June 2016

Marks at 15:13, 15 June 2016

Alexs at 15:47, 14 November 2014

Alexs at 15:47, 14 November 2014

Alexs at 15:47, 14 November 2014

Coryc at 22:08, 29 July 2014

Alexs at 22:57, 15 April 2014

Amy: Created page with "'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME - Go to Help> Tech Support ..."

Amy: Created page with "
'''Symptom''': User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
- Go to Help> Tech Support ..."