Primary Data Center Info - Revision history

DavidH at 16:43, 21 August 2023

2023-08-21T16:43:00Z

DavidH: /* Chicago Datacenter - Network */

2023-08-21T16:42:28Z

Chicago Datacenter - Network

DavidH: /* Chicago Datacenter - Network */

2023-08-21T16:41:40Z

Chicago Datacenter - Network

DavidH: /* Chicago Datacenter - Network */

2023-08-21T16:41:26Z

Chicago Datacenter - Network

DavidH: /* Chicago Datacenter - Network */

2023-08-21T16:39:31Z

Chicago Datacenter - Network

DavidH: /* Datacenter - Infrastructure */

2023-08-21T16:35:37Z

Datacenter - Infrastructure

189.143.24.123: /* Denver Datacenter - Network */

2023-08-18T21:48:33Z

Denver Datacenter - Network

Marks: /* Datacenter Summary */

2014-11-06T13:22:26Z

Datacenter Summary

Marks at 00:52, 27 December 2012

2012-12-27T00:52:39Z

Marks at 23:09, 26 December 2012

2012-12-26T23:09:36Z

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 ==Chicago Datacenter - Network==
 We maintain a fully redundant, enterprise class network, end to end.<br><br>
 ===General Features===
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 Transport Services – 1.25 Gbit/sec and 10 Gbit/sec DWDM Waves and Layer 2 Transport to 600/700 Federal (Abovenet)and 350 E Cermak (TelX/MMR and Equinix)<br>
 Internal Cabling – Cat6/6a for 10 Gigabit Ethernet, SMF/MMF Available, Overhead Fiber Trays<br>
 ===Internal Network===

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 ==Chicago Datacenter - Network==
 We maintain a fully redundant, enterprise class network, end to end.<br><br>
 Available Networks – Steadfast Networks, Abovenet, AT&T, Verizon, Qwest, Level(3), RCN and Atlantic Metro<br>
 Fiber Diversity – Dual fully diverse fiber paths, building entry points and in-building riser<br>

@@ Line 27: / Line 27: @@
 ==Chicago Datacenter - Network==
-We maintain a fully redundant, enterprise class network, end to end.<br>
+We maintain a fully redundant, enterprise class network, end to end.<br><br>
 Available Networks – Steadfast Networks, Abovenet, AT&T, Verizon, Qwest, Level(3), RCN and Atlantic Metro<br>
 Fiber Diversity – Dual fully diverse fiber paths, building entry points and in-building riser<br>

@@ Line 27: / Line 27: @@
 ==Chicago Datacenter - Network==
-We maintain a fully redundant, enterprise class network, end to end.
+We maintain a fully redundant, enterprise class network, end to end.<br>
-Available Networks – Steadfast Networks, Abovenet, AT&T, Verizon, Qwest, Level(3), RCN and Atlantic Metro
+Available Networks – Steadfast Networks, Abovenet, AT&T, Verizon, Qwest, Level(3), RCN and Atlantic Metro<br>
-Fiber Diversity – Dual fully diverse fiber paths, building entry points and in-building riser
+Fiber Diversity – Dual fully diverse fiber paths, building entry points and in-building riser<br>
-Transport Services – 1.25 Gbit/sec and 10 Gbit/sec DWDM Waves and Layer 2 Transport to 600/700 Federal (Abovenet)and 350 E Cermak (TelX/MMR and Equinix)
+Transport Services – 1.25 Gbit/sec and 10 Gbit/sec DWDM Waves and Layer 2 Transport to 600/700 Federal (Abovenet)and 350 E Cermak (TelX/MMR and Equinix)<br>
-Internal Cabling – Cat6/6a for 10 Gigabit Ethernet, SMF/MMF Available, Overhead Fiber Trays
+Internal Cabling – Cat6/6a for 10 Gigabit Ethernet, SMF/MMF Available, Overhead Fiber Trays<br>
 ===Internal Network===
-Redundant Cisco 6500 (SUP720) core routers/switches
+Redundant Cisco 6500 (SUP720) core routers/switches<br>
-Cisco 3560-E series distribution layer switches
+Cisco 3560-E series distribution layer switches<br>
-Cisco 2950/2960 series aggregation/customer layer switches
+Cisco 2950/2960 series aggregation/customer layer switches<br>
-InterNAP FCP for Performance Network route optimization
+InterNAP FCP for Performance Network route optimization<br>
-Gigabit Ethernet internal backbone
+Gigabit Ethernet internal backbone<br>
-Backbone Carrier
+Backbone Carrier<br>
-Level(3) – Direct 10 GigE (10,000mbit/sec)
+Level(3) – Direct 10 GigE (10,000mbit/sec)<br>
-NTT – Direct 10 GigE (10,000mbit/sec)
+NTT – Direct 10 GigE (10,000mbit/sec)<br>
-nLayer – Direct 10 GigE (10,000mbit/sec)
+nLayer – Direct 10 GigE (10,000mbit/sec)<br>
-Abovenet, AT&T, Verizon, Quest, Level(3), RCN and Atlantic Metro
+Abovenet, AT&T, Verizon, Quest, Level(3), RCN and Atlantic Metro<br>

@@ Line 26: / Line 26: @@
 A state-of-the-art fire suppression system constantly monitors the physical environment for smoke, chemicals and other hazardous materials that might spark a fire. The data center uses a dual-interlock pre-action sprinkler system throughout the facility. These pipes are dry-filled with compressed air – until two alarm conditions are reached thereby releasing the valve to charge the system. Water is only released in the area when a sprinkler head has lost its seal, or is actuated, due to heat, and the fire detection system has detected a fire condition. If a head is accidentally knocked off, water does not flow into the system. Any water discharged will be sprinkler-head specific, which will limit the potential for damage caused by over-spray.
-==Denver Datacenter - Network==
+==Chicago Datacenter - Network==
 We maintain a fully redundant, enterprise class network, end to end.
-===IP Transit / Connectivity===
+===Internal Network===
-We maintain direct connectivity with tw telecom, Level(3), Internap and Comcast. Through these providers we maintain local peering in Denver to the following 10 networks:- Level(3) x2, tw telecom, Qwest, AT&T, Sprint, UUNET / Verizon Business, Savvis, XO, Global Crossing and Comcast.
+Redundant Cisco 6500 (SUP720) core routers/switches
+Cisco 3560-E series distribution layer switches
-===Monitoring===
+Cisco 2950/2960 series aggregation/customer layer switches
-All critical network infrastructure is monitored on 60 second intervals, both internally and externally to our network. Any potential issues with our network infrastructure are immediately escalated to company management.
+InterNAP FCP for Performance Network route optimization

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 ==Datacenter - Infrastructure==
-All of our servers are housed at data center facility owned by Handy Networks, LLC in downtown Denver. At our data center facility, we have over 4,000 square feet of raised floor and another 2,500 square feet of office space to support our day to day business operations and on-site staff.
+The Chicago data facility is located at 725 S Wells St in downtown Chicago. It has 6,000 square feet of raised floor (expandable to 30,000 square feet).
 ===Power===
-Located in Denver's central business district, the building of the datacenter has power feeds from multiple substations. Electrical service is connected to our Mitsubishi 375KVA UPS, which delivers conditioned power to the data center. In the event of a utility power failure, the diesel generator will immediately start carrying the entire data center load. Building life safety systems are backed up by a separate generator.
+The power systems are equipped with the level of redundancy that guarantees continuous operation. To ensure that our Chicago data center facility is always operational all the time, a multi-layer power generation system, using some of the highest grade equipment, is in place. Conditioned AC power with two independent A and B power buses, respectively, is available. In addition, UPS, battery and diesel generators back up every power system. Unlike some other US data centers the climate control and security measures are also backed up with redundant power to ensure clean operation during power outages. The UPS systems maintain three hours of battery backup and a 2 MW diesel generator is onsite for longer outages. If there are issues with the diesel generator three hours of battery backup gives ample time to dispatch a portable diesel generator system, if needed.
 ===Environmental===
-Cooling and humidity is controlled by 7 air handling units featuring N+1 redundancy. The HVAC units keep the operating environment in the data center at 70 degrees within 45% humidity with variation of no more than 4 degrees to temperature and 4% humidity. To ensure that optimal cooling and air circulation is available at all times, air flow studies are conducted and an analysis with infrared heat sensing cameras is performed on a regular basis. We also have local and remote environmental monitoring systems in place.
+Air control is critical in maintaining fast and efficient performance of our equipment. To create the right environment, the Chicago data center is fitted with a comprehensive HVAC system that delivers constant, ideal air conditions, between 68 and 74 degrees Fahrenheit and between 40% and 50% relative humidity at all times. Our data center facility HVAC system uses efficient and effective chilled water cooling and not a standard forced/chilled air configuration. HVAC systems maintain a minimum of N+1 redundancy, allowing this Chicago data center to boast of a constant, cool environment that is conducive to our mission-critical equipment and operations.
 ===Security===
-The data center facility is located in a building that has 24x7 on site security. After business hours, all individuals entering or exiting the building are required to present building credentials and sign in with onsite security staff. Upon doing so, they are only granted elevator access to the floor they need access to. Additionally, the datacenter have their own security system which consists of access control systems within the office suite and remotely monitored video surveillance.
+Visual confirmation and strict sign-in procedures, both conducted by trained security personnel, along with key cards and photo ID verification ensure that only authorized personnel have access to our data center. No customers are allowed in our space unattended and staff is on-site 24/7. In addition, all aspects of the Chicago data center are monitored and recorded via color, hi-resolution digital video cameras. All video footage is kept on hand for a period of at least 30 days.
 ===Fire Detection and Suppression===
-Fire detection within the data center is provided by an early detection alarm system monitored both within the office suite and by the building's 24x7 security staff. The data center has detectors installed both above and below the raised flooring. The fire suppression system is a pre-action, dry pipe which would discharge water only from the appropriate locations when the heat in the data center increases enough to trigger a fire sprinkler head. The discharge of a sprinkler would signal the emergency power-off switch, which would simultaneously turn off the commercial electrical power to the data center and switch to UPS power.
+A state-of-the-art fire suppression system constantly monitors the physical environment for smoke, chemicals and other hazardous materials that might spark a fire. The data center uses a dual-interlock pre-action sprinkler system throughout the facility. These pipes are dry-filled with compressed air – until two alarm conditions are reached thereby releasing the valve to charge the system. Water is only released in the area when a sprinkler head has lost its seal, or is actuated, due to heat, and the fire detection system has detected a fire condition. If a head is accidentally knocked off, water does not flow into the system. Any water discharged will be sprinkler-head specific, which will limit the potential for damage caused by over-spray.
 ==Denver Datacenter - Network==

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 ==Datacenter Summary==
-* ➔ 99.9% Network Uptime Guarantee
+* ✔ 99.9% Network Uptime Guarantee
-* ➔ Multi-homed Network
+* ✔ Multi-homed Network
-* ➔ Redundant high-speed carriers
+* ✔ Redundant high-speed carriers
-* ➔ Redundant power feeds
+* ✔ Redundant power feeds
-* ➔ 60 seconds Ping Monitoring
+* ✔ 24x7 Ping Monitoring Included
-* ➔ High Security w/ Video surveillance
+* ✔ High Security w/ Video surveillance
 ==Datacenter - Infrastructure==

← Older revision		Revision as of 00:52, 27 December 2012
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−	High 5 Software utilizes a third party hosting provider for the primary hosting servers. Below is information from the server hosting provider. High5 also uses other providers and networks for backups and redundant servers.	+	High 5 Software utilizes a third party hosting provider for the primary hosting servers. Below is information from the server hosting provider. High5 also uses other providers and networks for backups and redundant servers. Please contact [mailto:sales@high5software.com sales] if you want information on Hosted SME.

	==Datacenter Summary==		==Datacenter Summary==