SMO Overview - Revision history

Marks: /* How do you fit into our software and how can we help */

2014-05-27T16:18:17Z

How do you fit into our software and how can we help

Marks: /* Become a More Profitable & Productive Enterprise in Months! */

2013-11-21T19:40:29Z

Become a More Profitable & Productive Enterprise in Months!

Marks: /* Become a More Profitable & Productive Enterprise in Months! */

2013-10-10T20:54:01Z

Become a More Profitable & Productive Enterprise in Months!

Marks at 20:30, 1 October 2013

2013-10-01T20:30:44Z

Marks at 20:52, 24 September 2013

2013-09-24T20:52:32Z

Marks at 20:38, 24 September 2013

2013-09-24T20:38:25Z

Marks at 20:37, 24 September 2013

2013-09-24T20:37:23Z

Marks at 20:36, 24 September 2013

2013-09-24T20:36:43Z

Marks at 23:08, 25 August 2013

2013-08-25T23:08:31Z

Marks at 23:07, 25 August 2013

2013-08-25T23:07:54Z

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 =How do you fit into our software and how can we help=
-* Manager/Executive: Contact active customers & monitor profit/loss on projects, proposals, payments, aging accounts, reports, and users activities. Track open work order volume and get notified for any critical activities. [http://high5software.com/mediawiki/index.php?title=Manager_or_Owner_using_SME Learn How]</li>
+* Manager/Executive: Contact active customers & monitor profit/loss on projects, proposals, payments, aging accounts, reports, and users activities. Track open work order volume and get notified for any critical activities. [http://high5software.com/mediawiki/index.php?title=Manager_or_Owner_using_SME Learn How]
 * Sales/Marketing: Track and follow-up with existing sales leads and proposals. Convert proposals into invoices, orders, and customers. Use best practices and sales force automation to generate more revenue. [http://high5software.com/mediawiki/index.php?title=Sales_Person_Role Learn How.]
 * Field/In-House Technician/Support: Technicians within SMO will review customer information, perform/monitor work orders, and track customer issues. [http://high5software.com/mediawiki/index.php?title=Field_Technician_Role Learn How (Field).] or [http://high5software.com/mediawiki/index.php?title=Technical_Support_Role Learn How (In-House).]

@@ Line 46: / Line 46: @@
 =Become a More Profitable & Productive Enterprise in Months!=
-* Simple Pricing: Only $30 per user per month automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, customer management, and ticket or order management.
+* Simple Pricing: Your first user is free and receives 30 work orders they can use per month! If your business grows past 30 jobs per month you can get unlimited jobs and add users for only $20 per user per month, automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, customer management, and ticket or order management.
 * Free 30 Day Trial: No obligation trial, no credit card or payment information needed to try!
 * No Obligation Guarantee: If you are not satisfied with SMO, you can cancel your service at any time.

@@ Line 46: / Line 46: @@
 =Become a More Profitable & Productive Enterprise in Months!=
-* Simple Pricing: Only $39 per user per month automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, customer management, and ticket or order management.
+* Simple Pricing: Only $30 per user per month automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, customer management, and ticket or order management.
 * Free 30 Day Trial: No obligation trial, no credit card or payment information needed to try!
 * No Obligation Guarantee: If you are not satisfied with SMO, you can cancel your service at any time.

← Older revision		Revision as of 20:30, 1 October 2013
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−	Back to [[SMO]] ~~Home~~	+	Back to [[SMO]] main page

	=Service Management Online=		=Service Management Online=

← Older revision		Revision as of 20:52, 24 September 2013
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		+	Back to [[SMO]] Home

	=Service Management Online=		=Service Management Online=

← Older revision		Revision as of 20:38, 24 September 2013
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−	~~[Back to SMO Home]~~

	=Service Management Online=		=Service Management Online=

← Older revision		Revision as of 20:37, 24 September 2013
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−	[[Back to SMO Home]]	+	[Back to SMO Home]

	=Service Management Online=		=Service Management Online=

← Older revision		Revision as of 20:36, 24 September 2013
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		+	[[Back to SMO Home]]
		+
	=Service Management Online=		=Service Management Online=

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-Service Management Online
+=Service Management Online=
 Efficiently run your help desk or service business with Service Management Online. SMO includes the following best in class features, plus much more.
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-== Fast, Efficient Help Desk and Service Order Management ==
+= Fast, Efficient Help Desk and Service Order Management =
 * Help Desk Ticket Management: Customer issues from phone are rapidly entered into the system.
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-== More Revenue, Productivity, Tracking, & Efficiency! ==
+= More Revenue, Productivity, Tracking, & Efficiency! =
 * Productivity & Efficiency: Increase your company's productivity and efficiency by eliminating double entry and having all information available to you in a single all inclusive package.

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 =Service Software Solutions With Industry Customization=
-<ul>
+* Service Management Enterprise: Provides a complete solution for the service industry to handle sales, customers, service and install orders, invoicing, inventory, document management, contracts, reporting, help desk, and more. SME add-on products include QuickBooks sync, Mobile Tech solutions, Customer portal, Automated email, and Barcode.  Choose SME if you need more robust service management with deep inventory management with multiple warehouses and serialized inventory.  SME provides a complete service solution with recurring orders or invoices, project management, maintenance contracts, and customization to tune the system for your business.  SME is installed on your servers for complete control of the system. [http://high5software.com/service-management-enterprise Learn More.]
-        <li class="one"><span>Service Management Enterprise: </span>Provides a complete solution for the service industry to handle sales, customers, service and install orders, invoicing, inventory, document management, contracts, reporting, help desk, and more. SME add-on products include QuickBooks sync, Mobile Tech solutions, Customer portal, Automated email, and Barcode.  Choose SME if you need more robust service management with deep inventory management with multiple warehouses and serialized inventory.  SME provides a complete service solution with recurring orders or invoices, project management, maintenance contracts, and customization to tune the system for your business.  SME is installed on your servers for complete control of the system. [http://high5software.com/service-management-enterprise Learn More.]
+* Service Management Online: Provides a help desk ticketing and work order management solution with automatic integration with QuickBooks&trade or QuickBooks Online; through Intuit&reg; latest sync mechanisms.  SMO is fully hosted in the Cloud and offered as a low monthly charge per user.
+* Custom Development: Have us build, support, and integrate the functions and modules you need to make your business work the way you need it to.
-<h2>How do you fit into our software and how can we help</h2>
+=How do you fit into our software and how can we help=
-<ul>
+* Manager/Executive: Contact active customers & monitor profit/loss on projects, proposals, payments, aging accounts, reports, and users activities. Track open work order volume and get notified for any critical activities. [http://high5software.com/mediawiki/index.php?title=Manager_or_Owner_using_SME Learn How]</li>
-<li class="one"><span>Manager/Executive: </span>Contact active customers & monitor profit/loss on projects, proposals, payments, aging accounts, reports, and users activities. Track open work order volume and get notified for any critical activities. [http://high5software.com/mediawiki/index.php?title=Manager_or_Owner_using_SME Learn How]</li>
+* Sales/Marketing: Track and follow-up with existing sales leads and proposals. Convert proposals into invoices, orders, and customers. Use best practices and sales force automation to generate more revenue. [http://high5software.com/mediawiki/index.php?title=Sales_Person_Role Learn How.]
-<li class="two"><span>Sales/Marketing: </span>Track and follow-up with existing sales leads and proposals. Convert proposals into invoices, orders, and customers. Use best practices and sales force automation to generate more revenue. [http://high5software.com/mediawiki/index.php?title=Sales_Person_Role Learn How.]</li>
+* Field/In-House Technician/Support: Technicians within SMO will review customer information, perform/monitor work orders, and track customer issues. [http://high5software.com/mediawiki/index.php?title=Field_Technician_Role Learn How (Field).] or [http://high5software.com/mediawiki/index.php?title=Technical_Support_Role Learn How (In-House).]
-<li class="three"><span>Field/In-House Technician/Support: </span>Technicians within SMO will review customer information, perform/monitor work orders, track customer issues, and contribute to the help desk knowledge base. [http://high5software.com/mediawiki/index.php?title=Field_Technician_Role Learn How (Field).] or [http://high5software.com/mediawiki/index.php?title=Technical_Support_Role Learn How (In-House).]</li>
+* Accounting/Bookkeeper: Easily convert orders to invoice and automatically sync with QuickBooks or QuickBooks Online for seamless flow between SMO and QuickBooks.  Continue to use QuickBooks to enter payments or update customer information and have this automatically update SMO.
-<h2>Become a More Profitable & Productive Enterprise in Months!</h2>
+=Become a More Profitable & Productive Enterprise in Months!=
-<ul>
+* Simple Pricing: Only $39 per user per month automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, customer management, and ticket or order management.
-<li class="one"><span>Simple Pricing: </span>Only $39 per user per month automatically billed via ACH or credit card.  This includes everything you need to get going with optional QuickBooks sync, email integration, customer management, and ticket or order management.</li>
+* Free 30 Day Trial: No obligation trial, no credit card or payment information needed to try!
-<li class="two"><span>Free 15 Day Trial: </span>No obligation 15 day trial, no credit card or payment information needed to try!</li>
+* No Obligation Guarantee: If you are not satisfied with SMO, you can cancel your service at any time.
-<h2>Support, Conversion, Setup, Training, etc.</h2>
+=Support, Conversion, Setup, Training, etc.=
-<ul>
+* Technical Support: Our support staff is available via phone or email during regular business hours for PST. We also offer our wiki & blog to offer insights & answers to many of our users questions. [http://high5software.com/support Learn More]
-<li class="one"><span>Technical Support: </span>Our support staff is available via phone or email during regular business hours for PST. We also offer our wiki & blog to offer insights & answers to many of our users questions. [http://high5software.com/support Learn More]</li>
+* Setup & Implementation: SMO is hosted in the cloud so you do not need any servers, just signup, optionally sync with QuickBooks and you are ready to go.  You will be up and running in minutes.
-<li class="two"><span>Setup & Implementation: </span>SMO is hosted in the cloud so you do not need any servers, just signup, optionally sync with QuickBooks and you are ready to go.  You will be up and running in minutes. </li>
+* Training: Training is done via web conferencing or scheduled visits to your site. Training is guided by your needs, questions, and our industry best practices and expertise.