Licensing Issues

Symptom: User get’s ‘Out of Seats’ message logging into SME when less than the licensed number of users are logged in to SME
- Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
- Log all users out of SME
- Navigate to the Data\<company Name>\Locks folder
- Delete all files named ‘Gen###.net’

Symptom: User tries to log into SME and receives message ‘SKA Error 4’
- Go to the Windows Control Panel> Internet Options> Trusted Sites
- Add the URL - https://secure.softwarekey.com

Symptom: User get’s ‘Error creating license file Access violation at address ##### in module 'Keylib32.dll' write of address’
- Go to the Windows Control Panel> Internet Options> Trusted Sites
- Add the URL - https://secure.softwarekey.com
- Go to Help> Tech Support Utilities> Code 832 (Opens Windows Explorer to the SME folders
- Log all users out of SME
- User ‘may’ also need to delete any and all of the files listed below from the SME executable folder and data folders
- high5.idx
- high5.dat
- high5.lf
- sqlink.dat
- sqlink.idx
- sqlink.lf
- May need to also check Windows access permissions on the High5software folders and make sure all users have Windows permissions to the High5Software folders.